Services

The Christopher Charles Group, LLC, provides end-to-end risk and fraud management consulting and solutions for global clients. CCG focuses on several industries, including contact centers and business process outsourcing in:

CCG delivers certified, seasoned expertise to address employee relations investigations, employee engagement practices and compliance and governance requirements. Need additional assistance? We also offer investigation, training, process design and consulting.

CCG certified fraud examiners perform a comprehensive evaluation of controls, policies and processes using a best practice proprietary assessment tool developed specifically to identify and detect fraud vulnerabilities. The completed assessment outlines discovered issues and opportunities that have or may potentially contribute to fraud, data loss, waste and abuse. Delivery includes actionable strategies that support a more resilient infrastructure.

CCG partners with our customers to evaluate current and desired strategies and processes to address fraud. We assess your:

• Current and desired internal fraud team organizational structure (e.g., staffing models and reporting structure),
• Current incident response plans effectiveness,
• Fraud prevention, detection and mitigation processes, and
• Current training and programs for effectiveness and optimization.

We partner with you to benchmark and provide quality industry solutions for your particular fraud-related situation.

CCG provides dedicated resources for fraud Investigation and management at your request. Industry-trained subject matter experts – who specialize in the investigation, discovery and remedial response to fraud and related incidents – will arrive onsite to help with your concerns. Our investigators are certified fraud examiners who are proficient in the full scope of case management. They conduct complete incident management reviews, evidence gathering and thorough investigations.

CCG provides custom training and creates awareness materials and campaigns to complement your business culture, mission and specific needs. We offer instructor-led and eLearning curriculums, messaging campaigns and supporting resources for a global audience, incorporating relevant regulatory and cultural considerations.